Congratulations on receiving your fresh flowers! Please follow these instructions to ensure your order is in optimal shape:

UNBOXING
 

INSPECT THE PACKAGING
Check the exterior of the box for any signs of damage. If the box is damaged, take photos before opening it.
Open the box carefully, ensuring not to damage the contents inside.
 

REMOVE THE CONTENTS
Gently remove any packing materials (e.g., bubble wrap, packing peanuts) that are protecting your flowers.
Carefully take out each item, including flowers, greenery, and any additional floral supplies.

CHECK YOUR ORDER
Inspect each flower and greenery for freshness and quality. Look for any signs of damage or wilting.
Remove any protective wrapping or sleeves from the flowers.

FOLLOW CARE INSTRUCTIONS

Your order may come with specific care instructions for maintaining freshness. Follow these instructions to ensure your flowers last as long as possible.
If you have received floral foam or hydration materials, use them as directed to keep your flowers hydrated and in good condition.
 

ADDRESSING ISSUES

If you notice any issues with your order, such as damaged flowers, incorrect items, or missing products, please contact our customer support team within the first 24 hours.
Please review our Return Policy under Terms & Conditions to proceed with customer support.
Have your order number and any relevant photos ready to assist with your inquiry.

CUSTOMER SUPPORT

For further assistance please contact us promptly at (404) 402-6070 or via email at info@tropicalroses.com We are available Monday - Friday from 8 am to 3 pm to help you with any concerns or questions.
Our team will work with you to resolve any issues, provide guidance on care, and ensure your satisfaction with your order.

FLOWER CARE TIPS

1. Unwrap and Trim
Gently remove any wrapping or sleeves from the flowers.
Trim the stems at a 45-degree angle using clean, sharp scissors or a floral knife. This helps the flowers absorb water more effectively.

2. Prepare the Vase
Clean your vase or water container with soap and water to remove any residues or bacteria that could shorten the life of your flowers.
Fill the vase with fresh, cold tap water.

3. Arrange the Flowers
Place the flowers in the prepared vase. Arrange them as desired, but avoid overcrowding to ensure each flower has enough space to flourish.
Remove any leaves that will be below the water line to prevent bacterial growth.

4. Water and Refresh
Check the water level daily and top it up as needed. Change the water every 2-3 days to keep it fresh and free from bacteria.
Recut the stems every few days to improve water absorption and prolong the life of your flowers.

5. Display Location
Place your vase in a cool location away from direct sunlight, heat sources, and drafts. Flowers last longer in a stable, cool environment.
Avoid placing flowers near ripening fruit, as the ethylene gas from fruit can cause them to wilt prematurely.

6. Handle with Care
Handle your flowers gently to avoid bruising or damaging the petals and stems.
Remove any wilted or dead flowers from the arrangement to keep the rest of the bouquet looking fresh.

7. Monitor and Adjust
Keep an eye on your flowers and make adjustments to their care as needed based on their condition.
If you notice any issues such as discoloration or unusual smells, check the water quality and remove any affected parts.

8. Special Considerations
For certain flower types like lilies or orchids, additional care might be needed. Follow any specific instructions provided with your flowers or consult a florist for more detailed guidance.

FEEDBACK AND REVIEWS

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