Shipping Policy
SHIPPING SCHEDULE
All our shipments are processed from Monday to Friday. To ensure your flowers arrive fresh and ready to use, all orders will be shipped via FedEx Overnight delivery for the specified date. We do not ship over the weekend, all orders received on weekends will be shipped out and processed on Monday. Only one delivery date per order is allowed. If multiple dates are specified, the entire order will be shipped on the earliest date chosen by the customer.
​
SAME-DAY DELIVERY
Orders received Monday through Friday before noon EST qualify for same-day delivery within a 20-mile radius of our location. Please note that same-day delivery is subject to the availability of the products in stock.
NATIONWIDE SHIPPING
For customers beyond our local delivery area, we offer nationwide shipping services. Freshly cut flowers are carefully packed and shipped via FedEx Overnight. While we strive to ensure timely deliveries, please be aware that we are not responsible for delays caused by FedEx. In the event of a delay, Tropical Roses is not liable for any compromise in the quality of the product upon arrival. Claims for delayed deliveries must be filed directly with FedEx, which may take up to 14 days to resolve.
SHIPPING COSTS
Shipping costs are calculated based on the delivery address and the size of the order. You can contact us at any time with any inquiries.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email to monitor the delivery status. Please use this tracking number to follow your shipment’s progress.
DELIVERY ISSUES
If you encounter any issues with delivery, such as missing or damaged items, please contact our customer support team within 24 hours of receipt. We will assist you in resolving the issue and provide guidance on the next steps.
DELIVERY TIME FRAMES
While we make every effort to ensure that deliveries are made within the specified timeframe, factors such as weather conditions, natural disasters, or logistical issues may impact delivery times. We appreciate your understanding and patience.
INTERNATIONAL SHIPPING
At this time, we only offer shipping within the United States. For international inquiries, please contact us directly to discuss potential options.
Packaging Specifications
BOX DIMENSIONS AND CAPACITY
Our shipping boxes are designed to ensure the safe and secure delivery of your floral products. We utilize varying capacities and dimensions to accommodate different sizes and quantities of flowers. For custom orders or larger quantities, please contact us to discuss suitable packaging solutions.
​
PACKAGING MATERIALS
Each box is constructed from durable, corrugated cardboard to protect your flowers during transit. We use high-quality materials that provide cushioning and prevent damage. For added protection, flowers are securely held by special tie downs to prevent movement during travel.
​
HYDRATION AND FRESHNESS
To maintain the freshness of your flowers, we highly urge you to hydrate your flowers immediately after they are delivered. All you need to do is cut all stems about an inch and place them in cold tap water. DO NOT add any chemicals, ice, or any extra liquids to the water.
​
BOX LABELING
Each box is clearly labeled with handling instructions to ensure proper care during transit. Labels include important information such as “Keep Upright,” “Handle with Care,” and any specific instructions related to the flowers inside. It also has your shipping label in a visible area to ensure proper scans are made and your package arrives on time and safely.
​
SHIPPING WEIGHT
The weight of each box varies depending on the size and quantity of flowers shipped. We ensure that boxes are not overloaded and are within weight limits to prevent damage during handling and transportation.
​
CUSTOM PACKAGING OPTIONS
We offer custom packaging solutions for special requests or large orders. If you have specific requirements for your packaging, please contact us to discuss options that meet your needs.
BOX INTEGRITY
Boxes are inspected for structural integrity before shipping. Any damaged or compromised boxes are replaced to ensure that your flowers arrive in perfect condition.
​
ENVIRONMENTALLY FRIENDLY PACKAGING
We are committed to sustainability and use eco-friendly packaging materials whenever possible. Our goal is to reduce our environmental impact while providing top-quality shipping solutions. We encourage you to recycle your boxes!
​
SPECIAL INSTRUCTIONS
If you have any special instructions for packaging or shipping, please include them in your order details. We will do our best to accommodate your requests to ensure your flowers are delivered exactly as needed.
Thank you for choosing Tropical Roses for your floral needs!
For further assistance please contact us promptly at (404) 402-6070 or via email at info@tropicalroses.com.