CUSTOMER SERVICE TICKET
Initiating a Customer Service Ticket
If you've received your order and are experiencing any issues with it, our dedicated customer service team is here to assist you. To get started, simply send an email to info@tropicalroses.com. This email will initiate a customer service ticket, allowing us to review your case promptly and efficiently.
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INCLUDE COMPREHENSIVE ORDER INFORMATION
To help us best address your concerns, please ensure that you provide comprehensive information related to your order.

This includes:
Full Name
Order Number
Delivery Date
Detailed Explanation of the Issue
Pictures of the issue
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In your email, provide a full and detailed explanation of the issue you're facing with your order. This information is crucial for us to understand the nature of the problem and offer you an effective solution.
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PRODUCT-SPECIFIC DETAILS
To assist us in assessing the situation accurately, please provide specific details about the products that are causing trouble. Let us know which products are affected and describe the nature of the trouble you're encountering.
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PHOTOGRAPHIC EVIDENCE
To facilitate a swift and accurate resolution, it's extremely important to provide photographic evidence of the issue. We require a minimum of 5 clear photos per affected product. These photos will greatly aid us in identifying the problem and determining the appropriate course of action.
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WHY PHOTOS MATTER
Photographs serve as visual evidence, allowing us to comprehensively understand the issue you're facing. They provide valuable insights that words alone might not convey. By including photos, you contribute significantly to the resolution process.
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OUR COMMITMENT TO RESOLUTION
At Tropical Roses Wholesale, we are committed to ensuring your satisfaction with every order. Our customer service team will carefully review your case, assess the provided information and photos, and work diligently to find a satisfactory solution. Your feedback and concerns are valuable to us, and we're here to make things right.